The following terms and conditions apply:

Dispatch conditions

The goods will be delivered to the countries listed below (shipping costs table).

Dispatch costs (inclusive of legally applicable VAT)

The shipping cost is depending on destination country and the weight of the order:

Zoneup to 0,5 kgup to 2 kgup to 5 kgup to 10 kgup to 20 kg
Germany3,00 €5,99 €6,99 €7,99 €13,99 €
all EU countries *4,40 €13,99 €15,99 €20,99 €31,99 €
Switzerland / Liechtenstein /
United Kingdom
5,00 €16,99 €26,99 €34,99 €48,99 €
Non-EU Europe *10,00 €35,00 €60,00 €100,00 €170,00 €
When a shipping weight of more than 20 kg is reached, a new parcel will be sent with the corresponding costs (see table).

* EU countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Cyprus, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary

* Non-EU Europe: Argentina, Australia, Canada, Chile, China, Israel, Russia, Saudi Arabia, Turkey, United States of America

Delivery of download items:
 
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 – 5 days, for deliveries abroad within 5 – 7 days from conclusion of contract** (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

** Andorra, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Russia, San Marino, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, United Kingdom, United States of America.